Privacy Policy

Rulny respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (www.rulny.com) or . By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy.

We do not knowingly collect, maintain, disclose, or sell personal information about users under the age of sixteen (16). If you are under the age of 16, please do not use our Services. If you are under the age of 16 and have used our Services, please contact us at the email address below so that we may delete your personal information.

If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”) and the UK General Data Protection Regulation (as defined by the UK Data Protection Act 2018 as amended by the Data Protection, Privacy and Electronic Communications (Amendments, etc) (EU Exit) Regulations 2019), we are the data controller.
If you use our Services to execute orders and deliver products to third parties, you are to be considered as the “Merchant” and with regard to your contact details and the other data listed in Section 1 below, we are the data controller. Where we act on a Merchant’s behalf to fulfill an order with regard to the Merchant’s customer, we are a data processor.

How We Use Your Information
a. Order Processing: We use your personal information to process and fulfill your orders, communicate order status, and handle returns or exchanges.

b. Customer Support: Your information helps us respond to your inquiries, troubleshoot issues, and provide customer support efficiently.

c. Marketing Communication: With your consent, we may send you marketing emails, newsletters, and promotional offers about our products. You can opt-out of these communications at any time.

d. Personalization: We may use your information to personalize your shopping experience, show relevant products, and recommend items based on your preferences.

e. Website Improvement: Non-personal information aids us in analyzing website performance, identifying trends, and enhancing our website’s functionality and user interface.

f. Legal Compliance: In certain cases, we may need to process and retain your personal information to comply with legal obligations or respond to lawful requests.

How We Protect Your Information
a. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

b. Payment Processing: We use secure and reputable payment processors to handle your payment transactions. Your payment card details are not stored on our servers.

c. Account Protection: If you create an account, it is your responsibility to keep your login credentials secure and to notify us of any unauthorized access.

Cookies and Similar Technologies
We use cookies and similar technologies to collect non-personal information and improve your browsing experience. You can choose to disable cookies through your browser settings, but this may impact certain features of our website.

Third-Party Services
We may use third-party services that collect, process, or store your information. These services have their own privacy policies, and we recommend reviewing them to understand how your data will be handled.

Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly remove it.

California Residents: Your California Privacy Rights
If you are a California resident, you have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at halemadden@yahoo.com.

Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website, and the “Effective Date” at the top will be revised accordingly. Please review this page periodically for any changes.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at contact@rulny.com.

By using our website, you agree to the terms and conditions outlined in this Privacy Policy.

Return Policy :
Last updated on JUL 29, 2022

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account , you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Rulny does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – It is best to advise you to contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore rulny reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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